Catamaran Cozumel El Cielo Tour

Our expert guides

Rodrigo - Receptionist

It's a pleasure to greet you again! I'm Rodrigo, your host on the island. I will be in charge of welcoming you personally upon your arrival in Cozumel; I'll walk you directly to your catamaran crew and remain at your complete disposal to answer any questions before you begin your adventure. My goal is for your only concern to be having a great time!

I have been in this role for nearly three years and have extensive experience answering our visitor's most frequent questions; I would be delighted to assist you

Here are the 3 most common questions, so you don't have any doubts left!

1. Why must the Natural Protected Area fee be paid in cash?

By official mandate, the payment for the CONANP bracelet must be in cash. As a company, we purchase these bracelets in advance, and the full amount is delivered to the National Commission of Protected Natural Areas for ecosystem conservation. Charging this through electronic means would create accounting confusion, as it is a federal fee and not company income

We accept both pesos and dollars in cash. Please note that we do not accept credit or debit cards for this specific fee

2. What's the difference between this catamaran tour and cheaper ones offered online?

Because of the high standards we offer, this is truly the best tour to experience El Cielo. What sets us apart is our attentive crew, the comfort of our catamaran, and our top-notch snorkeling equipment. We also visit Kuza, a top-tier beach club, where a full lunch and access to lounge chairs, pools, and slides are included. It's the perfect option if you're looking for a comfortable and exclusive experience

3. What happens if I get seasick?

As a twin-hull vessel, the catamaran offers superior stability, minimizing motion. Additionally, with its wide, open spaces, you can walk along the front deck and enjoy the sea breeze, ensuring a much more comfortable and relaxing experience

For those prone to seasickness, we recommend taking a Dramamine before boarding. The boat sways with the waves; it's not bad, but if you’re sensitive, it's a good idea

Travel Tips for the Week of March 12–18, 2026

The forecast looks excellent: Saturday, Sunday, and Monday will be perfectly sunny days. There is a chance of isolated showers for Thursday and Friday, but nothing to worry about! Remember, this is a water excursion and we'll end up wet anyway. The end of the week is looking simply spectacular

As for the wind, we'll have a light breeze that won't affect the navigation or the experience at all. Generally speaking, it's an excellent week with very favorable conditions to enjoy the activity

Snorkeling at Colombia Reef

Our vessel is safe and spacious. There are 4 to 5 crew members on board who, while making sure you have fun, take safety very seriously. It is an excellent introduction to underwater exploration and is especially helpful for those with no prior experience in water activities

If you're a bit worried about snorkeling at first, don't be! The boat is well-staffed, and the crew will be in the water with you to make sure no one wanders too far. The staff will ensure that everyone stays safe

The snorkeling spot is incredible, and the water is some of the clearest you've ever seen. You'll see tropical fish and massive coral formations

The reef is fascinating

El Cielo (Starfish sanctuary)

The water here is warm and crystal-clear, dotted with starfish like precious gemstones

I can't even explain how beautiful the color of the water is, and the number of starfish you can see is truly spectacular. El Cielo is definitely the best snorkeling spot in Cozumel!

El Cielito (Shallow Waters & Sandbar)

El Cielito really feels like paradise and is perfect for all ages, from the little ones to the grandparents!

El Cielito / Shallow water is so relaxing and the water is crystal clear. The depth ranges from thigh-high to neck-deep. Stingrays sometimes swim by, but they don't bother anyone. I highly recommend taking a snorkeling tour that ends at El Cielo. It's fantastic! There are also many beautiful starfish! If you're looking to de-stress and forget all your worries, this is the place to go!

The stingrays feel almost domesticated as they glide past. The sand is white and powdery beneath the bright sun. It's such a fun spot, with music drifting from the boats while people hang out in knee-deep water with a cold beer or a soft drink in hand

El Cielo in Cozumel is a dream destination in the Caribbean. It’s hard to believe so many shades of blue can be found in just one spot!

Kuza Beach Club

Choosing Kuza is the best move! It's the perfect mix of luxury, fun, and culture in an exclusive setting away from the crowds. Relax in our lazy river, take on the most thrilling slides in Cozumel, and enjoy authentic Mexican flavors seaside. It's the ultimate destination for anyone looking for spotless facilities, world-class service, and total comfort

At our beach club, we will welcome you at a spectacular oceanfront 'palapa' where the restaurant is located. For your convenience, you can choose from 4 delicious meal options, all prepared fresh to order

• Battered Fish Tacos (order of 3)
• Chicken Fajitas sautéed with seasonal vegetables
• Beef Fajitas (cooked to perfection)
• Vegetarian Tacos with fresh seasonal ingredients

To accompany your meal, we include natural Hibiscus water (Agua de Jamaica), and if you'd like, we have ice-cold beers available for purchase to refresh your afternoon

If you are in Playa del Carmen

For your convenience, we have a strategic meeting point in downtown Playa del Carmen, right next to the ferry terminal. If you'd rather skip the lines, our package with the ferry crossing included is the ideal choice: we provide Winjet open-schedule tickets, allowing you to board at any departure time throughout the day

• PDC Meeting Point

Additionally, I have prepared some practical guides for you on how to get to Cozumel from Playa del Carmen, where you will find current prices and updated ferry schedules so you can plan your day smoothly.

Do you have any questions about today's schedules? Please send us a WhatsApp message; it will be a pleasure to provide you with detailed information and help your adventure get off to the best possible start. We are here to help!

If you are in Cancun

For our clients in Cancun, we offer two transportation options:

• Hotel Zone: We offer pick-up service at the vast majority of hotels
• Downtown, Costa Mujeres, and Puerto Juarez: The meeting point is at the Smart Cancun Hotel (downtown), designed to streamline the departure logistics toward Playa del Carmen - Cozumel Meeting point

If you'd like to get to Playa del Carmen from Cancun on your own, we have this guide that explains how to do it, it's very easy!

Guide: How to get from Cancun to Playa del Carmen

The best way to proceed is to send us a message so we can go over the specific details and answer any questions you may have, if this option is of interest to you

If you are in Tulum

For our clients in Tulum, we don't offer a regular shuttle service. But if you're traveling with a group, we can set up a private van to take you straight to the Playa del Carmen pier (extra charge applies). Otherwise, we suggest making your own way to Playa del Carmen to take the ferry to the island

If you are coming from Tulum, don't worry about the logistics. Check out our step-by-step guide on how to get to Playa del Carmen and make sure you arrive on time for your adventure at sea.

If you are in Cozumel

For our guests in Cozumel, our exclusive meeting point is the Main Downtown Pier (where the ferries from Playa del Carmen arrive). Due to maritime logistics, this is our only boarding location

Departure times are at 10:00 am or 11:00 am, depending on the day, and are always coordinated with the arrival of the Winjet ferry for your convenience Meeting point

If you are coming on a cruise ship

If you are visiting us from a cruise ship, we will coordinate with you the exact arrival time and, most importantly, your ship's departure time. With this information, we will perform a schedule validation to ensure the activity fits perfectly with your time on the island and guarantee that you return to the pier well on time

Communication is key to ensuring your experience. Please send us a WhatsApp message to verify schedule compatibility and confirm that the activity fits perfectly with your itinerary

What's not included

Unfortunately, there are a few things that are not included, as they depend on each guest's individual budget

• Protected Natural Area Tax ($225 pesos / $13 USD per person – Cash payment only)
• Alcoholic beverages
• Photos
• Gratuities (Tips)

What to bring

These are the most common items you should bring on the excursion. Sun protection is the most important, and since this is a water activity, a towel and a swimsuit are highly recommended

• Cell phone
• Light clothing
• Sandals or water shoes
• Sun hat
• Sunglasses
• Long-sleeve dry-fit shirt for sun protection
• Extra cash

Payment methods

For this excursion, if the group is larger than 4 people, a deposit is required to guarantee your reservation. The remaining balance can be paid upon your arrival in Cozumel or at the meeting point in the Playa del Carmen terminal

We accept the most common payment methods. Please note that some payments must be made in advance to ensure the funds are cleared in our bank accounts

• We prefer cash: Pesos, Dollars, or Euros (**Restrictions apply**)
• Bank deposits (OXXO, etc.) (At least 2 days in advance)
• Electronic transfers (At least 2 days in advance)
• PayPal (subject to a 4% processing fee) (At least 2 days in advance)
• Credit cards (Visa or MasterCard only)

Cancellations

We don't charge anything in advance. However, for group bookings, we ask for a security deposit based on the following criteria:

• Cancellations made 24 hours prior are penalty-free
• No-shows are non-refundable

Restrictions

Unfortunately, this excursion has several restrictions, as safety is our top priority

• YOU MUST ADD $225 MXN / $13 USD to the price for the marine park conservation fee (This must be paid in cash at Check-In)
• Children under 5 years old are not allowed
• People over 70 years old are welcome, but they cannot participate in the snorkeling activity
• The minimum age to consume alcoholic beverages in Mexico is 18. Alcohol will not be served to minors, even with parental consent
• A liability waiver must be signed upon boarding the vessel
• The tour operates from Monday to Saturday
• All participants must have the physical ability to swim and float for a period of 90 minutes or more
• This tour is not suitable for wheelchair users
• All participants must be healthy and self-sufficient swimmers
• All participants must be able to climb down and up the boat's ladder for the snorkeling activity and snorkel over two reefs for 50 minutes
• The tour is not permitted for non-swimmers or individuals impaired by medications such as antidepressants, beta-blockers, lithium, or vasoconstrictors; nor for those with medical conditions such as pregnancy, nursing, asthma, diabetes, heart disease, epilepsy, respiratory deficiencies, blood pressure problems, back/neck injuries, or physical/motor limitations
• Participants showing signs of intoxication or under the influence of any illegal or prescribed substance will not be allowed to participate
• The use of snorkeling life vests is MANDATORY without exception
• Participants must comply with all instructions given by the captain or crew
• Participants must follow the rules of the Cozumel Reefs National Marine Park
• All guests under 18 must be accompanied at all times by a responsible adult (parent or guardian) and must remain within arm's reach of the minor at all times
• Under no circumstances will alcoholic beverages be served before completing the snorkeling portion of the tour
• This tour involves a high level of physical activity
• Not recommended for people with neck or back injuries, or pregnant women
• The staff may require proof of age with an official ID at any time
• The company reserves the right to refuse alcohol service to participants who do not comply with regulations or appear intoxicated
• Participation in optional services and activities is at the sole discretion of the guest