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Cozumel El Cielo Tour
Book with confidence: 100% Secure. Pay everything when you arrive on the island! Restrictions apply
Paul - Customer Service
"As we are the direct tour operators, we guarantee you a lower price by eliminating third-party commissions"
We are a local agency
What's included in your experience
The most iconic spot to visit in Cozumel
- Price – Adults $40 USD | Kids 4-9 years $35 USD per person (Tour $30 USD + Tax $10 USD)
- Boat Ride
- Snorkeling at Colombia and Palancar Reefs
- Snorkel gear included (Fins not included)
- Snorkel guide
- Visit to "El Cielo" (Starfish sanctuary)
- Visit to "El Cielito" (Sandbar)
- Appetizers (Not a formal meal)
Overview video
The video speaks for itself. This is the incredible clarity you'll experience with us
Boat Crew
Forget about the crowds! While others travel on slow, overcrowded catamarans with up to 100 people, we prioritize agility. Our boats are fast, safe, and crewed by experts who love what they do. Fewer people, more time in the water, and a much fairer price. That’s the difference!
Many tours can take you to El Cielo, but few care for every detail of your experience like we do. Our commitment is your happiness: if you need anything, we are just a step away. Let's be clear: for us, this is more than just a job it's what we love to do! Get ready to be amazed by the service and dedication of our staff
Your safety is our absolute priority. Our entire team from captains to deckhands holds official CONANP certifications, Seaman's Books, and first-aid training. Additionally, our vessels carry all passenger protection insurance required by the Port Authority for tourist transportation. We operate fully in compliance with the law so you can focus only on enjoying your trip
Our expert guides
Flor Marisela - Operations Coordinator
Hi! I'm Flor Marisela, and I'll be the one welcoming you at the downtown pier. My job is to answer any remaining questions you may have and to guide you to our boats, which are located at a nearby pier just a 5-minute walk away
But here are the 4 most frequently asked questions
Sunscreen
Before we jump into the water, I want to share a secret with you: when we use regular sunscreen even if it says 'water resistant' those chemicals wash off and float over the coral. It suffocates it, acting like a plastic wrap that prevents it from breathing or getting sunlight. Since we want this underwater garden to stay full of life, I'm asking you a favor as a friend: let's use a swim shirt or rash guard instead. That way, we protect ourselves without hurting our home, the reef
Is it safe if I don't know how to swim?
Of course! We use life jackets, and you'll always be accompanied by a snorkel guide. They are certified to guide you by the hand; however, if you're not a strong swimmer, the best option is to wait until we reach the starfish area or the shallow waters. There, the water will only be at your waist or chest level; it's basically a giant natural pool!
Can we touch the starfish or take photos with them?
As we discussed, we are respectful observers. Taking them out of the water or even touching them causes them immense stress, and they can die from the bacteria on our hands or our sunscreen. Your photos will look incredible from the surface anyway, thanks to the crystal-clear water!
Will there be any extra charges once I get there?
Not at all! Here in Cozumel, we like everything to be as transparent as the water in 'El Cielo.' One of the greatest proofs of our honesty is that you don't have to pay anything in advance for our excursion. We trust your word, and you can trust us: it's a direct deal with no last-minute surprises. You pay upon arrival, knowing exactly what your adventure includes
On Monday, February 23rd, and likely Tuesday, February 24th, there will be strong north wind gusts. It's very probable that the port will be closed to navigation
That's why we recommend scheduling your tour from Wednesday to Sunday to enjoy the sea as smooth as a mirror. Remember that the weather can change, so don't hesitate to message us for a daily report. As locals, we are always one step ahead of the weather!
Boat Types
We carry out this experience in comfortable fiberglass boats with capacities for 15, 19, 24, or 30 passengers. Please keep in mind that this is a shared activity (not private). Since we receive last-minute bookings, the final number of companions may vary; however, we always guarantee a safe and fun environment for everyone
Places to visit
If you are looking for an activity that offers a different kind of adventure, this is perfect for you. It's the ideal balance of exploration and relaxation, filled with fun and some of the clearest waters the Mexican Caribbean has to offer
It includes excellent snorkeling, delicious snacks, fascinating locations, and a very affordable price. There are many other options out there, but with us, you’ll have more fun than with anyone else!
Snorkeling at Colombia & Palancar Reefs
If there is one thing the island can boast about, it's incredible reef system. Its crystal-clear waters and gentle currents are a true delight for our visitors. During this experience, you will have the chance to visit two of the best reefs the island has to offer Colombia and Palancar all in a single immersion
You will always be under the care of our snorkeling guides, who will prioritize your safety while keeping a sharp eye out for surprises along the way such as turtles, stingrays, multicolored fish, and more!.
Starfish
In Cozumel, heaven is not above, it's beneath your feet. Come float among constellations of starfish as a respectful observer, admiring their beauty without touching them, so their magic never fades
El Cielo Beach
Beautiful clear blue water, mostly shallow areas near the beach, warm waist-deep water, crystal-clear, and soft white sand; it's the most beautiful natural pool in the world. You'll be able to get your best photos here!
Also known as 'El Cielito' once we drop anchor at El Cielo beach, the party begins! It's the best party at the most beautiful beach. Fun is guaranteed; you'll laugh so much your face will hurt! And did we mention how relaxing this tour is? Snacks and DRINKS are included too!
You'll start this journey as a stranger and leave as a friend! All of our guests, whether part of a private or a group tour, can request special accommodations, such as specific snacks or drinks
Risk-free booking | no deposit required!
Picture this: you book well in advance, but the day arrives and the sky decides not to cooperate or maybe vacation exhaustion kicks in and you're not feeling 100%. On a water excursion, we rely entirely on nature and how you feel. Don't worry, we completely understand that things can change from one moment to the next
If your group is smaller than 4 people, don't worry about deposits. For us, the most important thing is that you enjoy the ocean at its absolute best. If the weather doesn't help or you simply change your plans, just send us a quick message and we can reschedule or cancel without any issues!
We want your only concern to be enjoying the ocean. That's why we've removed all the barriers: zero deposits and zero risks. Your money stays with you until the adventure begins; you only make the payment the moment you arrive on the island. Book today with the certainty that your investment is 100% protected. Restrictions apply
Where are you visiting from?
If you are coming from Playa del Carmen, Tulum, or Cancun
It's very easy to get here! If you are in Cancun or Tulum, head to Playa del Carmen; that's where you take the ferry to cross over
Our excursion departs from Cozumel Island, so it's necessary to take the ferry, which takes approximately 45 minutes
There are 3 ferry companies that offer the service
There are departures every 30 minutes to and from the island
We have agreements with all the ferry companies and can offer you a package that includes the ferry; please send a WhatsApp message for detailed information
If you are arriving on a cruise ship
If you are visiting the island on a cruise, let me tell you that departures are usually scheduled for one hour after your ship arrives
We prioritize making our guests feel as comfortable as possible, so our meeting point is located near your cruise pier. This way, you avoid the hassle of taking an expensive taxi to the marina and eliminate any transportation headaches. Leave your worries at the dock and choose this excursion!
If you are staying at a hotel on the south side of the island
If you are staying on the south side of the island and your hotel has a pier, we can pick you up there. Please keep in mind that the hotel will likely charge a small 'pier fee' to use it, but in the end, it's much cheaper than taking a round-trip taxi to the center
Send us a message, and we'll be happy to help you!
These are some of the hotels where we can pick you up:
- Fiesta Americana
- Secrets
- SunScape
- Allegro
Departure Times
We have 3 departures every day, as long as weather conditions are favorable
- 10:00 am
- 12:00 pm
- 02:00 pm
Meeting location
The meeting point is at the same pier where the ferries from Playa del Carmen arrive. You just need to walk to the beginning of the pier; there is a statue of 3 swallows about a 5-minute walk away. A representative will be waiting for you there to take you to the boat
Here is the location on Google Maps
Tour Duration
This experience lasts approximately 4 hours. Please take into consideration that these are estimated times and may vary due to factors beyond our control
Itinerary
To ensure you make the most of every stop, we may adjust the itinerary based on our local expertise. Don't worry: the order of the stops doesn't change the quality of the experience, and the result will be an unforgettable trip!
- Snorkeling at Colombia and Palancar reefs
- Snorkeling at El Cielo (Starfish sanctuary)
- Visit to El Cielo Beach (El Cielito sandbar)
- Return to the original departure point
Availability
We are locals and have an extensive network of boats, so we can likely make a few calls and guarantee that if you book at least one day in advance, we will always have availability for you
Last-minute booking flexibility
Would you prefer to wait until you are on-site to make your reservation?
No worries. We know not everyone wants to plan ahead. Maybe you prefer to wait until you arrive to see how the weather looks, check the group’s vibe, or simply because you love being spontaneous. We’ve got you covered either way!
If you'd like to wait until you arrive in Playa del Carmen or Cancun to book the activity, no problem at all. Once you're settled in, simply give us a call or send us a WhatsApp message through this website from your phone to book your tour
If you book in the morning, we'll likely still have availability. If not, we'll help you find something else. Waiting until the last minute doesn't mean you're forced to book in advance. Even if you have a large group, we can usually accommodate your needs if you contact us between 7:00 and 8:00 AM.
Guide's Recommendations
Here, we protect what we love. That’s why we remind you that the best sunscreen is a good rash guard. By avoiding creams and sunblocks, we allow the reef to breathe and the starfish to keep shining. Bring your swim shirt and be a responsible tourist!
This trip is magical, but to see it at its best, we rely on the weather. To get those 'natural pool' vibes from the photos, we need clear skies and calm winds. Our best tip? Let's check the forecast together 1 or 2 days in advance. That way, you can plan your other activities and pick the perfect day for the water. We want you to have an impeccable memory of Cozumel!
Not Included
We want to avoid any misunderstandings, so it's important that you read this list of items that are not included:
- Photos
- Tips / Gratuities
- Ferry tickets from Playa del Carmen and vice versa (Only applies if you are coming from the mainland)
- Fins are not provided for the snorkeling activity
What to bring
Based on our experience, these are the items we consider essential for you to have a wonderful experience:
- Camera or Cell phone for photos
- Lightweight clothing
- Sandals or Water shoes
- Sun hat or cap
- Sunglasses
- Long-sleeve dry-fit shirt or rash guard for sun protection
- Extra cash
- Swimsuit
- Towels
- A change of clothes
Payment Methods
We accept the most common payment methods:
- We prefer cash: Pesos, Dollars, or Euros (**Restrictions apply**)
- Cash deposits (OXXO, etc. — Must be made at least 2 days in advance)
- Bank transfers (Must be made at least 2 days in advance)
- PayPal (5% service fee applies. Must be made at least 2 days in advance)
Cancellations
We do not charge anything upfront; however, for group bookings, we require a security deposit as a precaution, subject to the following criteria:
- Cancellations made 24 hours in advance: No penalty
- No Show: No refund
Restrictions
To ensure the safety of all participants, we have some restrictions for your consideration:
- The tour price is $550 MXN. Please remember there is a mandatory tax of $150 MXN, $10 USD, or 10 EUR per person
- Payment on the day of the excursion is only available for groups of fewer than 4 people. If you make two separate bookings, we cannot guarantee that you will be on the same boat or in the same section of the boat
- To pay on the day of the excursion, you must depart from the downtown location. If you are arriving via cruise ship or staying at a hotel on the south side of the island and wish to be picked up at a nearby pier or your hotel's dock, you must pay a deposit in advance to guarantee your reservation
- Minimum age for snorkeling is 7 years old
- It is recommended to know how to swim to fully enjoy the snorkeling activity
- Unfortunately, we only accept cash payments on-site
- This activity is not wheelchair accessible
- All minors must be accompanied by a responsible adult
- People with asthma, heart conditions, back problems, or who are pregnant are not permitted to participate
- People under the influence of drugs or alcohol are not allowed
- Participants must be in good physical and emotional health
- A sense of respect and tolerance towards others is required
Reviews
Leave a reviewCan't decide? If you'd like to see what people who have already been on the excursion think, check out our Google My Business section
https://share.google/gGNNX75RXPpyNedYNHappy
"Snorkeling was wonderful. We saw two turtles and a small stingray and a million fish! El Cielo was nice play time in the beautiful water"
Yanis
"Very nice trip and super friendly staff"
Lucia
"The snorkeling on this excursion is more of an ocean swim"
Nancy
"I spent more time trying to keep up with the guides and boat than I did looking at fish. However, the staff is great and lots of fun. El Cielo is very nice and relaxing. My kids loved it and that is all that mattered."
Donald
"Crew did discuss the boat, safety, expectations in a friendly, timely manner, they were very courteous and tourist friendly. Only negative, was since we were day 1 beginners, a little more time spent on snorkeling technique would have been helpful. That's it, everything else was fine."
Madi
"Fun tour, but crowded"
Michael
"This was a great boat ride and snorkel. The crew was excellent and everyone had a great time. We have done a few different trips while on the island but this was by far the best."
Sabrina
"There wasn't much to see where we were going to snorkel, but the rest of the tour was great! The staff was very friendly and made sure we were all safe and well taken care of."
Kathy
"Good excursion in Cozumel, Boat was clean, staff was very friendly and helpful. Snorkeling was good, sailed to a shallow area where we saw a good amount of fish. They kept us in a very tight little area however, and where there was a lot of people you couldn't swim much around at all, everyone was so close together."
Susan
"We really enjoyed the boat ride to snorkeling area,the reef is still attempting to repair itself since hurricane damage and the snorkeling isnt as wonderful as it used to be."